Book in 5 Easy Steps
For New Customers: If this is your first time with Harness Pet Care, welcome! We’ll guide you through a quick setup so we can get to know you and your pets before your first booking.
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📩 Submit your inquiry form or 📞 Text/Call (313) 744-2434.
Include your care dates, pet names, age, breed/species, and any relevant health or behavior notes.
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We’ll approve your account and send you a Time To Pet login.
Log into Time to Pet using the link provided.
Complete your pet and home profiles.
Upload vaccination records (rabies required by law).
Add feeding, medication, and emergency contact details.
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Fill out the quick form (linked through Time to Pet).
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Book your in-home consultation.
More info:
We meet your pets, review routines, test access, and make sure everyone’s comfortable. This is where we align on safety, care needs, and timing windows.
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After the Meet & Greet, you’ll receive a custom quote and care plan.
More info:
Service type & timing blocks
Pricing & any add-ons
Care notes discussed during the visit
Once you’re ready:
Sign the Emergency Vet Authorization Form
Add a card on file (required)
Pay total and any holiday deposits if applicable
✅ You’ll receive your booking confirmation email with service details, sitter name(s), and invoice.
📷 During visits, you’ll receive photo updates in Time To Pet.
Step 1: Inquire
Start by letting us know what you need and when you need it.
Your Part
📩 Submit your inquiry form or
📞 Text/Call (313) 744-2434.
What You’ll Need
✅ Care dates and service type
✅ Basic pet details (name, breed, age)
✅ Any medications or special needs
Next: Once we’ve confirmed availability, you’ll receive your link to set up your Time to Pet profile.
Step 2: Create Your Time to Pet Profile
This secure profile helps us care for your pets exactly the way you do.
Your Part
Log into Time to Pet using the link provided.
Complete your pet and home profiles.
Upload vaccination records (rabies required by law).
Add feeding, medication, and emergency contact details.
What You’ll Need
✅ Vaccination records
✅ Vet + emergency contact information
✅ Feeding and medication notes
✅ Lockbox location or plan to acquire one
Next: We’ll send a short, multiple choice Pet Questionnaire to learn more about your pet’s behavior, personality and routines.
Step 3: Complete Pet Questionnaire
A multiple-choice form that helps us understand your pet’s personality and routines before we meet.
Your Part
Fill out the quick form (linked through Time to Pet).
Include any special notes that help your pet feel comfortable.
What You’ll Need
✅ Just a few minutes to complete the form
✅ Your general availability for the Meet & Greet
Next: Once you submit the Pet Questionnaire we’ll reach out to schedule your Meet & Greet.
Step 4: Meet & Greet
This complimentary visit ensures everyone feels comfortable and confident before care begins.
Your Part
Confirm your Meet & Greet appointment in Time to Pet.
Meet your sitter at your home and walk through your pets’ daily routine.
Provide your main access method (key, door code, or garage opener).
Place one physical backup key securely in your lockbox.
Review the House Rules form together and complete it afterward at your convenience
What You’ll Need
✅ Installed lockbox with one working key inside or plan to acquire one
✅Main access method (key, code, or garage opener)
✅ Leash, treats, or other routine items
Next: After a successful Meet & Greet we’ll send you a care plan to approve and confirm your booking through Time to Pet.
Step 5: Approve Care Plan & Confirm Booking
Once your Meet & Greet is complete, we’ll finalize your care plan together.
Your Part
Review your personalized care plan and quote in Time to Pet.
Approve your plan and add a card on file to confirm your first booking.
What You’ll Receive
✅ Email confirmation
✅ Care plan summary
✅ Ongoing photo and visit updates through Time to Pet
Once confirmed, your care plan stays securely on file for quick and easy future bookings.