Frequently Asked Questions

Care & Safety

For those wanting to understand how we handle pets, emergencies, and home access.

What kind of animals do you look after?

We care for dogs, cats, and small animals (like rabbits, guinea pigs, birds, and fish). If you have a unique pet, reach out, we’ll let you know if it’s something we can accommodate safely.

What happens at a pet sitting visit?

Each visit is tailored to your pet’s normal routine - feeding, walks or playtime, fresh water, and cleanup. You’ll receive a photo and visit summary in Time to Pet so you know how your pets are doing while you’re away.

What do you do in case of an emergency?

If something urgent ever happens, we act quickly, communicate clearly, and always put your pet’s safety first.

Here’s what happens step-by-step:

1. We contact you first.

2. If you’re unavailable, we’ll reach out to your designated emergency contact.

3. If needed, we’ll transport your pet to their regular veterinarian or the nearest emergency clinic using your signed Veterinary Release Form.

4. You’ll be updated throughout — as soon as it’s safe and practical to do so.

To make sure there’s no delay in care, your Veterinary Release Form lets you set a spending limit that we’re authorized to approve on your behalf if you can’t be reached.

If no amount is specified, our policy defaults to an authorization of up to $250, charged to your card on file. You’re welcome to set this limit higher or lower when you complete the form - it’s entirely up to your comfort level.

Are you insured?

Yes, we’re fully insured through Pet Sitters Associates, a nationally recognized provider for professional pet care businesses. This helps protect both you and your pets in the rare event of an accident or emergency.

How do you offer home security?

Your home’s safety is a top priority. We:

• Double-check all doors, gates, and locks at each visit.

• Use a secure lockbox with a physical backup key on-site, even if you use a code or garage entry.

• Store keys and codes using internal tags with no personal identifiers.

• Adjust lights or blinds when requested to make your home appear lived-in.

Everything is designed to quietly keep your pets safe and your home secure.

What access methods do you accept?

Clients may use a key, smart lock code, or garage opener as their primary entry method. Regardless of the main access type, one physical backup key must be stored in a secure on-site lockbox. This prevents lockouts and ensures we can still care for your pets if batteries die or power is lost.